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UDC: Customer Services Team

The Customer Services Team at Uttlesford District Council will refer members of the public to the relevant departments within the council and outside organisations. They deal with queries regarding Benefits, Council Tax, Bin Collections, Council Housing, Licensing, Planning, Building Control and Leisure Centres.

Who can use this service?

How are services delivered?

Residents of Uttlesford

The reception at the London Road Offices in Saffron Walden is open:- Monday to Thursday, 8.30am to 5pm. Friday, 8.30am to 4.30pm

You can call our contact centre at the following times:
Monday to Thursday, 8.30am to 5pm. Friday, 9am to 4.30pm

On the last Wednesday of every month our telephone lines in Saffron Walden and Live Chat will be open from 10am, rather than 8.30am. 

referral council community facilities services local fuel poverty food bank gardens welfare & benefit advice advice financial support council tax benefit health and wellbeing District Council

UDC: Customer Services Team

uconnect@uttlesford.gov.uk

01799 510510

Council Offices
Saffron Walden
CB11 4ER

Service can be delivered by phone, video or email Service can be delivered face to face




Service last updated 20/05/2026
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